Frequently Asked Questions

WiseWage is built for founders, HR managers, finance teams, payroll reviewers, growing companies, and consultants who need a clearer way to manage people operations and payroll in Nigeria.

No. Payroll is a core part of WiseWage, but the platform also supports HR operations, employee records, leave, claims, loans and advances, documents, messages, time tracking, performance, reports, and employee self-service.

Yes. Companies can start with the workflows they need most, such as payroll, employee records, leave, or reports, and expand usage as their operations mature.

Yes. WiseWage is designed around Nigerian payroll, PAYE, pension, statutory reporting, employee records, and the operating realities of local HR and finance teams.

WiseWage helps teams prepare payroll from employee records, salary components, claims, loans, advances, time entries, and variable inputs, then review the run before authorization and final approval.

Yes. WiseWage supports payroll calculations and reporting workflows for PAYE, pension, NHF, NSITF, payslips, and related payroll review outputs, depending on the company's setup.

Yes. Company admins can configure salary components such as income items, deductions, reliefs, taxable or pensionable treatment, and variable components used during payroll runs.

Yes. WiseWage supports regular salary components and variable usage inputs. Teams can prepare variable usage files for payroll runs and import them before processing.

Payroll approval is controlled. Final approval can lock editing, so reviewers are expected to check gross pay, deductions, PAYE, pension, claims, loans, advances, and net pay before completing the approval.

Yes. WiseWage supports payslip generation and employee payslip access. Admins can also review and export payslip reports by payroll period and department where configured.

Yes. WiseWage is designed around review before final approval. If something looks wrong, admins should correct employee data, salary components, claims, loans, advances, or variable inputs before approving the run.

WiseWage manages employee profiles, staff IDs, departments, locations, grades, roles, employment status, pension status, bank details, documents, leave records, requests, and other workforce data.

Yes. WiseWage supports structured approval workflows for payroll, leave, claims, loans, advances, bank detail updates, and other employee-submitted requests.

Yes. Companies can maintain departments, locations, grades, and other structure records used for employee assignment, payroll filtering, reports, and component scope.

Yes. The product includes performance and time-tracking areas, including employee and manager workflows, approvals, and reporting surfaces depending on enabled configuration.

Employees can access their profile, payslips, payroll history, documents, leave, claims, loans and advances, bank details, messages, notifications, performance, time tracking, and the employee-facing AI assistant.

Yes. Employees can submit bank detail update requests. WiseWage supports review workflows so changes can be checked before payroll uses updated bank information.

Yes. The employee portal includes workflows for leave requests, expense claims, loans, advances, and related request tracking where those modules are enabled.

Yes. Employees can access document workflows, messages, notifications, and relevant payroll or HR records from their portal.

The AI Assistant can help answer payroll, HR, employee, approval, report, and workflow questions. It is designed to explain what to check next, summarize information, and guide users through operational issues.

Yes. The assistant is intended to help with troubleshooting questions such as why payroll is not calculating, why an employee is excluded, why a button is disabled, or why a record cannot be deleted.

Yes. AI responses should respect the user's role and portal. Employee users receive employee-facing guidance, while admins and authorized users can receive broader operational context.

No. Sensitive actions such as approvals, payroll processing, edits, imports, or deletes should remain controlled by the app workflow and user confirmation. The assistant can guide and explain, but it should not bypass approval controls.

WiseWage includes payroll and statutory report workflows such as payslips, PAYE reports, pension contribution reports, NSITF contribution reports, payroll journals, ledgers, variable reports, and employee-related exports depending on the selected run and configuration.

Yes. WiseWage supports downloadable reports and templates, including payroll reports, employee exports, import templates, payslips, and audit log exports where available.

Yes. WiseWage includes audit log views for tracking important actions, changed fields, downloads, approvals, and operational events where logging is enabled.

WiseWage Management Accounts helps finance teams prepare monthly accounts from controlled source registers, Chart of Accounts setup, GL postings, diagnostics, issue reviews, approvals, backups, Excel report packs, PowerPoint packs, and executive email summaries.

Yes. A parent WiseWage company can create managed businesses or subsidiaries inside Management Accounts, review each business separately, and generate separate Management Accounts outputs for each one.

Yes. Where a parent company manages multiple businesses, WiseWage can support group-level Management Accounts by consolidating the managed business records into a parent reporting view.

Each managed business can have its own reporting currency. FX rates captured in the accounting setup area can be used when preparing the final parent company pack so foreign-currency amounts are translated into the parent reporting currency.

The workspace can generate a backup workbook, formatted Excel Management Accounts report pack, PowerPoint pack, executive email summary draft, diagnostics exports, and issue records depending on the selected period and approval status.

Approval marks the period as reviewed, removes unresolved warning noise from the reviewed view, protects uploaded source files from removal, and allows outputs to show approved status. If a correction is needed, an authorized user can roll back approval before changing the period.

WiseWage uses separate portals and role-aware access for employees, company admins, consultants, and super admins. Users should sign in through the correct portal for their role.

Yes. Payroll approval workflows include review and confirmation steps. Final approval can lock payroll editing, helping protect approved payroll records from accidental changes.

WiseWage is designed around permissioned access, audit visibility, controlled exports, and review workflows. Sensitive fields such as IDs and account details should be handled carefully in logs, reports, and screens.

WiseWage records audit events for important platform actions where logging is enabled. Destructive actions should use confirmation flows and preserve enough context for operational review.

Yes. WiseWage includes a consultants workspace with its own sign-in path for authorized consultants who manage or review assigned client company workspaces.

No. Consultant access is permission-based. A consultant only sees company workspaces they are explicitly allowed to access, unless they have broader super admin authority.

Consultant client permissions are controlled by the appropriate super admin permission workflow. The app includes company-specific access assignment for consultant users.

Yes. WiseWage has employee-facing perks and wellbeing content, including discounts and employee assistance program positioning where available for the company's setup.

Yes. WiseWage includes loan and advance request workflows, admin review, approval tracking, and repayment visibility where those workflows are enabled.

WiseWage pricing is positioned around company size and headcount. The pricing page explains the available tiers and emphasizes access to the full platform rather than feature gating.

The current pricing page positions WiseWage as all features included, with pricing based on headcount and company stage rather than hiding core modules behind separate plans.

You can request a demo from the website. The WiseWage team can then walk through payroll, HR, employee self-service, reports, AI assistant workflows, and the best setup path for your company.

Implementation timing depends on employee count, data readiness, payroll complexity, and modules in scope. Clean employee data, salary components, departments, locations, and bank details help setup move faster.